Twilio Integration

Communicate With Your Customers Effortlessly

Enhance your customer interactions with Torque360 x Twilio integration. Send automated SMS updates, appointment reminders, and service notifications directly from your shop management software. Stay connected with your customers effortlessly.

Instant Notifications

Keep your customers informed with real-time updates on job status, invoices, and service reminders.

Two-Way SMS

Receive and respond to messages instantly for seamless customer interaction.

Secure & Reliable

Twilio ensures end-to-end encryption and industry-leading security for customer communications.

Why Twilio?

Boost Customer Engagement

Keep your customers in the loop without lifting a finger. Twilio’s automation lets you send service updates, invoices, and appointment confirmations in seconds. No more missed appointments or delayed responses.

Improve Shop Efficiency

With automated SMS reminders and follow-ups, you can reduce no-shows, increase response rates, and optimize your workflow. Let your shop run smoothly while Twilio handles the communication.

Proven Integration

Twilio is trusted by thousands of businesses worldwide for seamless and scalable messaging solutions. With Torque360, you can now integrate Twilio effortlessly and never worry about lost customer communications again.

How to Use Twilio with Torque360

Step 1:  Create Twilio Account and Login to the Account,

Step 2:

  • Create Business Profile in the Twilio
  • Register Brand
  • Register Campaign and Create Messaging Services

To learn more, click here.

Other Integrations

Twilio
CARFAX
Plivo

A2P 10DLC Background

Business texting is becoming increasingly popular, so mobile carriers have created a new registration process for businesses using 10DLC for A2P messaging – but we have you covered.

We’ll walk you through exactly what these buzzwords mean, how they apply to your business text messaging, and where you can complete your registration.

What is A2P 10DLC?

10DLC refers to a system in the United States that allows businesses to send application-to-person (A2P) messaging via standard 10-digit long code (10DLC) phone numbers. 10DLC registration is the process by which businesses register their business (brand) and specific messaging use cases (campaign) to the centralized A2P registry, known as The Campaign Registry (TCR).

What is The Campaign Registry?

The Campaign Registry is a central hub for registering A2P 10DLC messaging campaigns. They verify your business to prevent your messages from being filtered by carriers. They act as a conduit between your business and mobile carriers.

Why are carriers requiring 10DLC registration?

Carriers require 10DLC registration to prevent spammers from abusing A2P messaging. By verifying your business and the purpose of your messages, they aim to maintain text messaging as a reliable and enjoyable communication channel for both you and your customers.

Starting February 1, 2024, carriers will be blocking all unregistered 10DLC traffic.

FAQs

Yes, you will need to connect your Twilio account to Torque360 to enable SMS notifications, two-way messaging, and automated texts.

If you don’t register for A2P 10DLC, your messages may be blocked or filtered by mobile carriers, resulting in failed deliveries and communication issues with your customers.

Absolutely! Torque360 allows you to customize SMS templates for service reminders, job updates, and invoices, ensuring your communication aligns with your brand voice.